Fluid IT Limited Privacy & Cookie Policy

As the operators of the website www.fluid-it.com (“Website”), Fluid I.T Limited ("We", “Us”) is committed to protecting and respecting your privacy. This Privacy and Cookies Policy (“Policy”) (together with and any other

documents referred to therein) sets out the basis on which the personal data collected from you, or that you provide to Us will be processed by Us. Please read the following carefully to understand our views and practices regarding your personal data and how We will treat it.

For the purpose of the General Data Protection Regulation (“GDPR”, from the GDPR implementation date) or, until GDPR implementation date, the Data Protection Act 1998, (collectively the “Data Protection Laws”) the Data Controller is Fluid IT.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following information from you:

• If you contact Us, We may keep a record of that correspondence including personal details such as name, email address and phone number.
• Details of your visits to the Website including, but not limited to, traffic data, location data, and the resources that you access. Further information can be found below regarding our use of cookies.
  

RETENTION OF YOUR PERSONAL DATA
We take appropriate measures to ensure that any personal data are kept secure and are kept for the duration of your use of our service.
If your personal details change you may update them by contacting us using the contact details below. If you have any questions about how We use data collected which relates to you, please contact us by sending a request by email to the contact details below.
We will endeavour to update your personal data within seven (7) working days of any new or updated personal data being provided to Us, in order to ensure that the personal data We hold about you is as accurate and up to date as possible.
Unfortunately, the transmission of information via the internet is not completely secure. Although We will do our best to protect your personal data, We cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorised access.

USES MADE OF YOUR INFORMATION
We use information held about you in the following ways:

• To provide you with our services.
• To ensure that content on the Website is presented in the most effective manner for you and for the device(s) you use to access and view the Website;
• To provide you with information and offers that you request from us or which we feel may interest you.
• To carry out our obligations arising from any contracts entered into between you and Us.
• To notify you about changes to our service.
  In addition to the above uses We may use your information, or permit selected third parties to use your information, to notify you about goods or services which may be of interest to you.

For such uses We will only contact you by electronic means (e-mail or SMS) if you have consented to such communication when We collect your data.

If you do not wish to receive communications from Us, please contact us at info@fluid-it.com or select the opt- out option in our emails.

Other than as set out below, and save insofar as is necessary in order for Us to carry out our obligations arising from any contracts entered into between you and Us, We will not share your data with third parties unless We have procured your express consent to do so.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 (where applicable).

We may disclose your personal information to third parties:

• in the event that We sell or buy any business or assets, in which case We may disclose your personal data to the prospective seller or buyer of such business or assets; or
• if We or substantially all of our assets are acquired by a third party, in which case personal data held by Us about our customers will be one of the transferred assets; or
• if We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms and Conditions and other agreements; or
• to protect the rights, property, or safety of Fluid IT, our users and any third party We interact with the to provide the Website; or in relation to selected third parties only, to the extent such selected third party is permitted by Us to notify you about certain goods or services, which may be if interest to you.
  

IP ADDRESSES AND COOKIES
We may collect information about your mobile phone, computer or other device from which you access the Website including where available your IP address, operating system and browser type, for systems administration and to report aggregate information to third parties affliates. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. We may, however, use such information in conjunction with the data We have about you in order to track your usage of our services.

WHERE WE STORE YOUR PERSONAL DATA
The data that We collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for Us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your orders, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.

YOUR RIGHTS
You have the right to ask Us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if We intend to use your data for such purposes or if We intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking/ticking certain tick boxes We use to collect your data. You can also exercise the right at any time by contacting Us using our contact details set out below.

You also have the right to ask Us to permanently delete all information held about you at any time by contacting Us using the contact details below. We will endeavour to satisfy your request within a reasonable timeframe following receipt of such request from you.

Data Protection Laws give you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Laws. Any access request may be subject to a reasonable fee to meet our costs in providing you with details of the information We hold about you if such request is manifestly unfounded or excessive, or particularly if it is repetitive.

The Website may, from time to time, contain links to and from the websites of our partner networks, third party affliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and terms of use and that We do not accept any responsibility or liability for these policies and terms of use. Please check these policies before you submit any personal data to these websites.

CHANGES TO OUR PRIVACY POLICY

We reserve the right to modify this Policy at any time. Any changes We may make to our Policy in the future will be notified and made available to you using the Website. Your continued use of the services and the Website shall be deemed your acceptance of the varied privacy policy.

INFORMATION ABOUT OUR USE OF COOKIES

Our Website uses cookies to distinguish you from other users of our Website. This helps Us to provide you with a good experience when you browse our Website and also allows Us to improve the Website. By using our Website you agree to our use of cookies as more specifically set out below.

A cookie is a small file of letters and numbers that We store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

The cookies We use include:

• “Analytical” cookies. They allow Us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps Us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
• “Strictly necessary” cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website, use a shopping cart or make use of e-billing services.
• “Functionality” cookies. These are used to recognise you when you return to our Website. This enables Us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• “Targeting” cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed to our affiliates websites. We will use this information to make our Website, offers e-mailed to you and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies We use and the purposes for which We use them below:

Google Analytics _utma

This cookie enables us to determine whether or not you have visited our Website previously. Expires 2 years after being set / updated.

Google Analytics _utmb

This cookie is used to establish and continue your session on our Website, and updates each time you visit a new page. Expires 30 minutes after being set / updated.

Google Analytics _utmz

This cookies enables us to establish how you reached our Website e.g. through a link; from another website or by typing in the Website URL. Expires 6 months after being set / updated.

Please note that third parties affiliates may also use cookies, over which We have no control.

You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our Website.

CONTACT

All questions, comments and requests regarding this Privacy and Cookies Policy should be addressed to info@fluid-it.com write to Us at Old Poplar Library, 45 Gillender Street, London, E14 6RN.